Frequently Asked Questions
1. Payment Methods
Customers shopping online can pay using the following 4 methods:
1. Bank Transfer
2. Alipay
4. Credit Card / PayPal
5. P Card (Purchase Card)
Customers shopping online can pay using the following 4 methods:
1. Bank Transfer
2. Alipay
4. Credit Card / PayPal
5. P Card (Purchase Card)
A. Bank Transfer
Customers can make payments via bank counter or ATM deposit,
Bank Name: Bank of China (Hong Kong) Limited
Account Name: wing shing hardware and electrical warehouse
Account Number: 012-898-0-0064711
Please keep the bank deposit receipt, write your order number on it,
and WhatsApp it to our customer hotline at 90452699 or email to 5metalnet@gmail.com
B. Mobile Payment
Customers can use the following mobile payment at checkout:
*AlipayHK
C. Credit Card / PayPal
Customers can select Credit Card at checkout to complete the transaction:
*Visa Card
*Master Card
*American Express
*PayPal
D. Purchase Card (P Card)
We welcome organizations and government departments to use Purchase Cards for payment; no deposit is required.
*Customers must clearly state the use of a Purchase Card before confirming the order. Changes to the payment method will not be accepted after the order is confirmed.
*Purchase Card payment processing hours are from 9:00 AM to 5:00 PM.
*Payments made via Purchase Card require one additional business day for processing.
*The delivery date will be calculated from the time the customer properly submits the relevant Purchase Card documents.
Remarks:
For all online orders, a dedicated staff member will confirm with you via phone before arranging delivery.
2. Return and Exchange Policy
If any damage is found upon receipt of goods, customers may contact us within seven days of receipt to understand the specific return or exchange arrangements of the product supplier.
The procedure is as follows:
a. Keep all packaging materials, including original packaging, order receipts, and other accessories.
b. Contact our Customer Service Department via email at 5metalnet@gmail.com to request a return or exchange.
Please specify the order number, the name of the returned product, and the detailed reason for the return or exchange in the email, and we will contact the relevant supplier to handle it.
a. Keep all packaging materials, including original packaging, order receipts, and other accessories.
b. Contact our Customer Service Department via email at 5metalnet@gmail.com to request a return or exchange.
Please specify the order number, the name of the returned product, and the detailed reason for the return or exchange in the email, and we will contact the relevant supplier to handle it.
Once it is confirmed that the request meets the return and exchange requirements, we will notify the customer of the application status as soon as possible, and the supplier will arrange the subsequent steps.
Note: Any product that has been opened, used, or damaged due to personal reasons cannot be returned or exchanged.
Please keep and return all packaging, including the original product box, product labels, tags, supporting documents, manufacturer warranties, instruction manuals, gifts, and all accessories, and ensure that all packaging is returned in perfect condition. Labels or tags on the goods must remain intact; any damage or folding will result in the refusal of return or exchange.
Please keep and return all packaging, including the original product box, product labels, tags, supporting documents, manufacturer warranties, instruction manuals, gifts, and all accessories, and ensure that all packaging is returned in perfect condition. Labels or tags on the goods must remain intact; any damage or folding will result in the refusal of return or exchange.